At Florists Canary Wharf, we take pride in delivering only the freshest flowers to our valued customers throughout Canary Wharf and the surrounding areas. Our commitment to quality means every bouquet, arrangement, and floral gift meets our Fresh Flowers Guarantee. When you order from us, you can trust that your flowers will arrive vibrant, fragrant, and arranged to perfection, whether you’re sending flowers to a loved one or brightening up a business space.
We understand how disappointing it can be if your flowers arrive damaged. If you notice any damage to your delivery upon receipt, please report it to us as soon as possible. To help us quickly resolve the issue, please keep the original packaging and take clear photos of the flowers. Our team will assess the situation and, if we confirm the flowers were damaged during transit, we will arrange for a prompt replacement or offer you a suitable refund. Your satisfaction is our top priority, and we aim to resolve any damaged-on-arrival claims swiftly for our Canary Wharf customers.
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided the blooms are cared for according to our instructions. If your flowers wilt or show signs of poor quality within this freshness window, please reach out to us. Share details and photos so we can review your case. We are dedicated to ensuring that the bouquets and arrangements you receive enjoy long-lasting beauty in your home, office, or event space.
If your flowers arrive damaged, wilted, or not up to our normal high standards, you are entitled to a replacement or a full refund. Once your issue is verified based on your information and photos, we’ll discuss your preferred resolution—whether a replacement delivery or a refund to your original payment method. Please notify us within 24 hours of delivery to be eligible for a refund or replacement under our Fresh Flowers Guarantee. Our process is designed to be easy and stress-free, reflecting our dedication as a trusted local florist in Canary Wharf.
If you are unhappy with your experience or have any complaints about our products or service, we truly want to hear from you. Please provide us with your order details and a description of your complaint. Our team will investigate your concerns thoroughly and respond within 48 hours. We aim to resolve all complaints promptly, treating each case individually to ensure your satisfaction. If we get it wrong, we are committed to making things right—every time.
As one of the most trusted florists in Canary Wharf, we are dedicated to serving local households and businesses with reliability, quality, and exceptional customer care. Thank you for choosing Florists Canary Wharf—your satisfaction and delight are always at the heart of what we do.
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