Terms & Conditions for Online Flower Delivery – Florists Canary Wharf

Welcome to Florists Canary Wharf – Terms & Conditions

Thank you for choosing Florists Canary Wharf for your online flower delivery needs. We are dedicated to providing exceptional floral arrangements and an efficient ordering experience to customers in Canary Wharf and the surrounding areas. Please read these Terms and Conditions carefully, as they set out important information regarding your use of our website, the online order process, payments, cancellations, our policy on liability, and the governing law under which we operate.

1. Applicability of These Terms

These Terms & Conditions apply to all customers who place an order for products and services via our online platform, covering delivery addresses located in Canary Wharf and neighbouring localities. By purchasing our goods or services, you agree to abide by the terms below. If you do not accept any part of these Terms & Conditions, please refrain from using our website and services.

2. The Order Process

When you place an order for flower delivery with Florists Canary Wharf, the following procedures apply:

• Product Selection: Browse our website, select floral arrangements or gifts, and add them to your online shopping basket.
• Order Submission: Follow the checkout process, providing all requested delivery and recipient information. Please ensure accuracy, especially in delivery address details, to avoid delays or failed deliveries.
• Order Confirmation: Upon submitting your order, you will receive an on-screen and/or email confirmation. This acknowledgment confirms that we have received your order and are processing it, but it does not signify acceptance of your order by us.
• Order Acceptance: A contract between you and Florists Canary Wharf is formed only when payment has been successfully processed and you receive a dispatch or delivery confirmation notification.
• Order Amendments: If you wish to make changes after placing your order, please contact us as soon as possible. Amendments may not be possible once orders are prepared or dispatched.

3. Product Availability and Substitutions

All products displayed on our website are subject to availability. In the event of any supply difficulties or if flowers of a specific type or colour are not available to us, we reserve the right to substitute any product with an equivalent value and quality. Where practicable, we will make every effort to contact you in advance regarding substitutions. Your continued order will be taken as consent to reasonable substitutions as necessary.

4. Prices and Payment

All prices are displayed in Pounds Sterling (GBP) and are inclusive of applicable VAT unless otherwise stated. Additional charges such as delivery fees will be clearly indicated at the checkout stage prior to payment completion.

Payment for all orders must be made at the point of order through the payment methods made available on our website, including but not limited to major credit and debit cards. All cardholders are subject to validation checks and authorisation by the card issuer. If your payment is declined or not authorised, your order cannot be processed, and we will not be liable for any subsequent delay or non-delivery.

5. Flower Delivery Coverage

Florists Canary Wharf specialises in same-day and next-day flower deliveries within Canary Wharf and also serves many surrounding neighbourhoods. Upon entering your delivery postcode during checkout, you will be advised whether your location is within our delivery area. Should your area fall outside our coverage, we regret we cannot fulfil the order, and we will promptly refund any payments received.

We strive to deliver flowers on your chosen date, yet circumstances beyond our control, such as extreme weather or traffic events, may occasionally impact delivery times. In such rare instances, we will notify you as soon as possible.

Please note it is your responsibility to ensure someone is available to receive the flowers at the delivery address. If this is not possible, we may leave the order with a neighbour or in a safe location, unless the recipient's building restrictions prevent access or secure drop-off.

6. Cancellations and Refunds

You have a right to cancel your order with Florists Canary Wharf, subject to the nature of the product and the timing of the request:

• Standard Orders: For most non-customised products, cancellations are accepted if received at least 24 hours before the scheduled delivery date. Please contact us with your order details to initiate cancellation.
• Bespoke and Custom Orders: For personalised, customised, or wedding floral orders, cancellations must be made at least 72 hours in advance of the delivery or event date. After this period, significant preparatory work may have commenced; as such, partial or full charges may apply.
• Refunds: If you are eligible for a refund due to order cancellation or non-delivery (resulting solely from our fault), the refund will be processed within 7 working days to the original payment method. Refunds may be subject to an administrative deduction in accordance with these Terms.
• Non-Perishable Gifts: For non-perishable items, you may cancel within 14 days of receipt in accordance with UK Distance Selling Regulations, provided items are unused and in resalable condition. Return costs are the customer’s responsibility unless items are faulty.

For products that have already been despatched or delivered, cancellation is not possible, and refunds will only be provided if items are proven to be faulty or not as described.

7. Quality, Returns and Complaints

Our flowers are carefully selected for their freshness and quality. Should you be dissatisfied with your delivery or believe an item to be faulty, please notify us within 24 hours of receipt. We may request photographic evidence in order to address your concerns efficiently. Due to the perishable nature of flowers, returns are accepted only if arranged with us in advance and the product can be returned in its received condition.

If your complaint is validated, we may offer a replacement, partial refund, or a full refund in line with our fair trading policy.

8. Personal Information & Privacy

Your privacy is important to us. We only use personal information you provide for the purpose of fulfilling your order, processing payment, and communicating regarding your order status. All data is processed in accordance with current UK data protection regulations.

9. Liability

While we endeavour to supply all products and services as described and on time, Florists Canary Wharf shall not be liable for:

• Any indirect, consequential, or incidental damages arising from late delivery, non-delivery or product faults when such events are beyond our reasonable control, including but not limited to force majeure, adverse weather, or traffic delays.
• Orders placed with incomplete or incorrect delivery information supplied by the customer leading to failed deliveries.
• Any damage or deterioration of flowers once delivered and accepted at the delivery address.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

10. Intellectual Property

All content on the Florists Canary Wharf website, including photographs, logos, text, and designs, are the intellectual property of our business or our licensors. You may use this content solely for the purpose of viewing and ordering our products online. Any reproduction, copying, or commercial use of our content without written permission is strictly prohibited.

11. Amendments to these Terms & Conditions

We reserve the right to amend or update these Terms & Conditions at any time. Any changes will appear on this page, and by continuing to use our website and services after any revisions, you are deemed to have accepted the revised terms. We recommend reviewing this page regularly to remain informed about our terms and conditions.

12. Governing Law & Jurisdiction

These Terms & Conditions, as well as any disputes or claims arising in connection with them, or with any orders from Florists Canary Wharf, are governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or relating to these terms, our website, or our services.

13. Entire Agreement

These Terms & Conditions constitute the entire agreement between Florists Canary Wharf and you, the customer. No other verbal or written communications shall form part of this agreement unless expressly incorporated by reference herein or signed by an authorised representative of Florists Canary Wharf.

14. Customer Obligations

By placing an order with Florists Canary Wharf, you confirm that:

• You are at least 18 years of age.
• All details you provide for the purpose of ordering goods are accurate, current, and complete in all respects.
• You are authorised to use the credit or debit card used to make the order.

15. Contact Us

If you have any questions about these Terms & Conditions, or if you need to discuss an existing order, please use our website’s contact form or the communication channels provided on our site. Our customer service team is committed to providing prompt, reliable support for all customers in Canary Wharf and the surrounding areas.

Thank you for choosing Florists Canary Wharf for your online flower delivery needs. We look forward to serving you with care and professionalism.